Ertek Projects · Research Project
Supply Chain Performance
Mind the perception gap: measuring how differences in KPI priorities shape service supply chain performance.
Purpose of research
Measuring what partners perceive differently
A perception gap refers to differences in perception among stakeholders regarding any aspect of the supply chain relationship.
This research investigates the perception gap among service supply chain partners relating to the relative importance of key performance indicators (KPIs), and the association of this gap with service performance.
Project overview
From a hidden gap to a measurable meta-KPI
Watch
Research in brief
Explore
Project resources
01
Motivation
Why perception and performance gaps matter in service supply chains.
02Research
The integrative framework, findings and peer-reviewed publications.
03Presentation
Browse the complete 20-slide research presentation.
04Data
Download the study data and reusable survey template.
05About Us
Meet the international research team behind the project.
06Contact
Get in touch for research questions and collaboration.